To encourage online payments and mitigate the risk of RTOs, free shipping and discount codes are applicable only on prepaid orders. We appreciate your understanding.

Upon placing an order, you'll receive a confirmation email with the order summary. Alternatively, you can log in/sign up to your customer account with the contact email used during checkout to access order details, history, and saved addresses.

For any cancellation or amendments (Size/Colour/Address) to your order write us at support@hellbound.in within 24 hours of your purchase. Post 24 hours, we may not accommodate such requests. Refunds will be in the form of Gift Cards/Store Credits only.

Refer to our Cancellation and Refund Policy for details.

Orders are typically processed and dispatched within 3-4 days (excluding weekends and holidays). Once the order is dispatched, delivery may take 2-3 days for metro cities or longer for remote areas.

Refer to our Shipping Policy for details.

Orders and delivery updates will be communicated via contact email. Visit the order tracking page for real-time order and shipment status.

Log in to our Return and Exchange Portal using your order number and email address to make a return or exchange request. The return/exchange request must be raised with us within 48 hours of order delivery. Additional charges may apply.

Refer to our Return and Exchange Policy for details.