Frequently Asked Questions
Ordering and Payments
All questions regarding your ordering experience, payment process, and order cancellation and amendments.
What payment methods are available?
Securely pay online using Credit cards, Debit cards, net banking, UPI, and available Wallets.
Alternatively, customers can also pay using the Cash On Delivery. All COD orders are required to be confirmed with an OTP verification during checkout.
Money has been debited from my account, but my order has failed.
If your payment failed during checkout, please promptly contact us at support@hellbound.in for assistance.
Can I apply promo codes/Gift cards on COD?
To encourage online payments and mitigate the risk of RTOs, free shipping and discount codes are applicable only on prepaid orders. We appreciate your understanding.
How can I check my order details?
Upon placing an order, you'll receive a confirmation email with the order summary. Alternatively, you can log in/sign up to your customer account with the contact email used during checkout to access order details, history, and saved addresses.
How can I cancel or amend my order?
For any cancellation or amendments (Size/Colour/Address) to your order write us at support@hellbound.in within 24 hours of your purchase. Post 24 hours, we may not accommodate such requests. Refunds will be in the form of Gift Cards/Store Credits only.
Refer to our Cancellation and Refund Policy for details.
Shipping, Returns & Exchange
Learn more about order shipping, order tracking, and return and exchange of products.
How long will it take before I get my order?
Orders are typically processed and dispatched within 3-4 days (excluding weekends and holidays). Once the order is dispatched, delivery may take 2-3 days for metro cities or longer for remote areas.
Refer to our Shipping Policy for details.
How can I track my order/shipment status?
Orders and delivery updates will be communicated via contact email. Visit the order tracking page for real-time order and shipment status.
How can I return or exchange my order?
Log in to our Return and Exchange Portal using your order number and email address to make a return or exchange request. The return/exchange request must be raised with us within 48 hours of order delivery. Additional charges may apply.
Refer to our Return and Exchange Policy for details.
Product and more
All questions regarding product fits, sizing, materials, and washing and caring.
Where can I find the size chart of a product?
Kindly locate the respective size chart beside the Size variation selector on the product page.
Where can I find the Wash & Care instructions for a product?
For lasting garment quality, follow the provided wash and care instructions on the product page or the label inside the garment.
What fabric/material is used in the products?
Material/fabric composition details are listed under product details on the product page, assuring you of premium quality in every Hellbound creation.
Where do Hellbound products originate?
All HELLBOUND products proudly originate in India, a testament to our commitment to showcasing and supporting the country's rich artistic heritage and craftsmanship.
Contact Us
Still having queries?
If you can't find the answer to your question in our FAQs, fill the out the form to raise a support ticket or mail us directly at support@hellbound.in or call us at 8448-277-323
Our customer support is available from Monday to Saturday: 10am - 7pm