Return and Exchange Policy

We extend our gratitude for choosing Hellbound. Ensuring your satisfaction is paramount to us, and to that end, we present our Return and Exchange Policy for your consideration:

Initiating Requests: Requests for Returns and Exchanges should be submitted to returns@hellbound.in within 24 hours of receiving the delivery. 

 

All sales during CRED COIN RUSH sale are final- No exchange/return applicable.
Exclusive 1 of 1 products are not eligible for return or exchange.

Product Condition Standards: Products must be returned in impeccable, unused condition, devoid of any deterioration, stains, odors, or other factors hindering their resale as new. Additionally, items must be returned in their original packaging, inclusive of labels and any accompanying items.

Handling Defective or Incorrect Products: In the rare event of receiving a defective or incorrect product, we offer the choice to return or exchange it at no additional cost. Refunds in such instances will be issued in the form of a gift card or store credit. To process these claims, appropriate proof / an open box delivery video showing proof of the defective / incorrect product is to be provided. 

Customer Discretionary Returns: For returns & exchanges arising from personal preferences or sizing discrepancies, a nominal return fee of ₹250 or more will be applicable. Refunds in these instances will be provided in the form of a gift card or store credit. Please refer to the size chart carefully while placing the order. Exchanges are allowed for the same product (for size) only once and are subject to availability.

Refund and Exchange Processing: Refunds and exchanges will be initiated subsequent to the reception of the returned item, ensuring adherence to our stipulated return criteria.

Request Approval Authority: All exchanged & returned items undergo a thorough quality check. We reserve the right to reject an exchange if the item is used or damaged. Please note that slight colour, brightness, or texture variations may occur between screen images and the actual product. We encourage reviewing the product description before purchase.

We appreciate your understanding of these policies and remain at your service for any further assistance. For queries or clarifications, please do not hesitate to contact us at support@hellbound.in.